Databank Chatbot for Nonprofits Privacy Policy
Last Updated: 3/6/2026
thedatabank, inc, a software company in Minnesota, has developed a chatbot that our clients, nonprofit organizations, use on their websites for answering questions about their website and their organization. The chatbot is trained on the organization’s website. Conversations can be recorded and sent to the person having the conversation.
The Databank Chatbot uses artificial intelligence (“AI”) to help visitors to client’s websites find information about their organization and mission more efficiently. Your privacy is important to us. This statement explains how we handle the information you provide while interacting with our chatbot.
1. Information We Collect
When you use the Databank Chatbot, we may collect:
- Chat Transcripts: A record of the questions asked and the responses provided.
- Voluntary Information: Any personal details (such as name or email) that are entered into the chat interface.
- Technical Data: Basic information, such as IP addresses and the time of visit, to ensure the bot functions correctly.
2. How We Use Your Information
We use the information collected through the chatbot to:
- Provide Information: Answer specific questions about the organization.
- Record Delivery: Email a transcript of the conversation as requested.
- Improve the Service: We may use anonymized chat logs to improve the bot’s accuracy. Note: The bot is trained using public information from the organization’s website to ensure it provides helpful, relevant answers.
3. Data Recording and Portability
Conversations are recorded to maintain a history of requests and to send a copy of the transcript to you if requested. By using the chatbot, you consent to this recording.
4. Data Sharing and Third Parties
We do not sell your personal data. We share chat data only with our client, the nonprofit organization where you used the chatbot.
5. Your Rights (Minnesota Consumer Data Privacy Act)
Under Minnesota law, you have specific rights regarding your personal data:
- Right to Access: You can request a copy of the data we have collected about you.
- Right to Deletion: You can ask us to delete your chat transcripts and personal information.
- Right to Correction: You can ask us to correct any inaccuracies in the data we hold.
6. Security and Retention
We implement industry-standard security measures to protect your chat data. We retain chat logs only for as long as necessary to fulfill the purposes outlined above or as required by law.
If you have questions about this policy or wish to exercise your privacy rights, please contact:
thedatabank, inc
info@thedatabank.com
2288 University Ave W. #201
St. Paul, MN 55114