three envelopes of different sizes

Designing accessible email for all

Creating inclusive messaging is an important and worthwhile task, and many of us will spend the time and effort to ensure that the content of our message is welcoming and inclusive. But is the same amount of thought and consideration being spent ensuring that the delivery of the message is inclusive as well? Over 56… Read More

woman in profile with binary in background

An introduction to data, part 1: Data and the well-informed leader

There was a time when organizations could be led by intelligence and intuition alone. Today, if your intuition isn't directing you to investigate the data underlying any critical decisions, it may be doing you a disservice. Data is not a magic wand, nor is it a crystal ball. It is a tool to challenge and… Read More

three gauges

Where do I start when it comes to doing effective Impact Measurement?

Everything we read or hear about in the social service sector these days is filled with references to “impact” in some way. We can barely turn around and we’re confronted with admonitions about how we must do this or that to create greater impact. But a person can go to ridiculous lengths searching for a… Read More

a person in silhouette with a question mark

Communication Strategies For Your Next CRM Implementation

It’s 4:30 PM and you are sitting at your desk when your phone buzzes. You’ve received a message from a loving spouse or a good friend which makes your eyes narrow and your lips purse in annoyance: “What do you want to do for dinner?” After you’ve calmed yourself, you come up with the clever… Read More

three women sitting at computers and one woman helping them

Fostering public-private workforce development partnerships through technology

If you spent any time watching either of the recent political nominating conventions, you probably heard someone talking about needing to create more jobs. While job creation is good and necessary, just as important is developing workers with the skills and knowledge to fill those jobs. Workforce development is an essential practice to help ensure… Read More