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Newsletter, January 2008

By Karen Graham, Director of Business Development

Nonprofit Neighborhood

New: Blast Text Messaging within the Databank

Starting today, blast text messaging capability is a standard feature in The Databank.  We are the first company to offer this services as part of an integrated nonprofit CRM.

Try the Demo

A 160-character message can be sent to any selection of people in your Databank, as long as they have opted in and indicated their mobile service provider. When they reply, their messages are forwarded to an email address you designate.

To get started with blast text messaging, you'll need to ask people to opt in to your text messaging list.  There is a small cost to setting up the online opt-in form, and thedatabank will waive setup fees for the first three clients who do it .  (The capability to send messages already exists, and there is no additional charge to use it.)

The online opt-in form collects the mobile phone number and provider, explains how to unsubscribe if desired, and reminds participants that they are responsible for any charges from their mobile service provider.

We have an opt-in form on our own web site, so you can see how it works . Try it for yourself, and you'll get an automatic confirmation on your mobile phone.

Reflecting on a decade

As we celebrate thedatabank's 10th year in business, our founders are offering their reflections on the first nine.

Here's Chris Hanson, explaining how he got the idea to start thedatabank:

In 1997, I was a managing director at Direct Expression, a full-service direct marketing company working with a number of national nonprofits. We had a hosted database system that was used by several of our clients. When we decided to close down Direct Expression, I took the database part of the business and started a company called Response Group.

In early 1998, I decided we needed to build an entirely new version of our database tool. I thought the web would be an ideal way to access the system as it was rapidly becoming common place. I called Mark Paquette and began talking about this idea. A few months later we had the concept worked out and started development.
We saw three main advantages of what was then called an Application Service Provider (ASP) model:

  1. Easy access from any internet connected computer
  2. Shared infrastructure, making it affordable to smaller organizations
  3. Integration with websites

All of these are still true today.

Advocacy Summary Report aggregates the year's results

A new Advocacy report, released on 12/28/07, gives users of our Advocacy Module a summary of activity for any calendar year.  It includes many of the items that can be seen in the Results page for individual alerts: actions taken, open and bounce rates for the activist messages, new signups, etc - and this report pulls all alerts together into a format that can be easily printed or copied to a spreadsheet.  One caveat: bounce and open stats have only been counted for alerts since 12/18/07 (see below), so any alerts sent prior to that date will not show a result in those columns of the report.

See a quick slide show introducing you to the Advocacy Summary Report


Bounce counts in PowerMail and Action Alert emails

The Results pages for emails sent via PowerMail and Action Alerts now provide soft bounce, hard bounce, and total bounce counts and percentages, with links to select the members who had the bounces. Clients can find this at the bottom of the report, below the number of opens, clicks etc.  This upgrade was released on 12/18/07.

Grassroots Organizers and Policy Directors:

Polish your Databank skills Advocacy Module training on January 23

Has it been a while since you sent the last action alert?  We are offering a free, one-hour training on the Advocacy Module on January 23, from 2:00-3:00 PM Central time.  Topics will include:

  • Create an Action Alert campaign, including email message, targets, suggested message, and web page
  • Track and analyze the results of your Action Alerts
  • Select member lists and follow up based on their participation
  • Manage Alert settings
  • Edit your Target database
  • Post news articles

Please register in advance on our web site.

New Clients

Immigrant Law Center of Minnesota - The Immigrant Law Center of Minnesota provides legal services to low-income immigrants in Minnesota, educates immigrant and nonimmigrant communities about immigration matters, and is a leader in legislative advocacy.  When Operations Director Melissa Pfeiffer came to ILCM from Centro Legal, another client of ours, she wanted to take thedatabank with her.  ILCM will use thedatabank for fundraising and donor management.

Montana Women Vote - Montana Women Vote is committed to increasing the role of women's participation in all aspects of our democracy - through increasing voter turnout, providing information about candidates' stands on issues important to women and their families, and helping women become advocates for changes in public policy. Montana Women Vote will be using thedatabank's Voter Management and eMarketing Modules to help further their mission.

Environmental Health Strategy Center - The center protects human health from exposure to toxic chemicals and promotes safer alternatives and clean industry. They build partnerships that focus on environmental solutions as a public health priority. The main reason why they chose thedatabank was the need for online accessibility - with 5 staff members located all over the state. Another attraction was the desire to move toward more e-communications.

Featured Resource

Mobile Active is a nonprofit that focuses on the use of mobile phones in civil society.  Their web site features a blog, directory, case studies and strategy guides, among other great resources for folks who want to delve into the exciting world of mobile engagement.

P.S. Ask Mobile Active to include thedatabank's brand new Bulk Text Messaging in their directory of tools and vendors!


Tip du Jour

7 Ways Nonprofits Can Use Text Messaging

Here are some possible applications of our new bulk text messaging feature:

  1. Weekly or monthly tips based on member interests
  2. Breaking news about your organization or issue
  3. Call your legislator, the vote is today
  4. Turn on the radio to hear relevant report, or call in with a question
  5. Instructions to rally attendees, caucus delegates, canvassers
  6. Meeting reminders and directions
  7. Pledge drive, 30 minutes left to meet our goal


Karen's Blog

Confessions of a Luddite

I remember the first - and only - text messages I composed on my phone.  I was sitting at a cafe in Los Angeles, with a brand new mobile phone, and I sent the following to my friend Lisa:

"hi im semd 1 txt msg"

My second message was:

"(expletive deleted) cant spelk ths phn"

This was amusing to Lisa, but just plain frustrating to me, trying to type on those tiny little keys.  I wondered why people would even bother with the hassle of text messaging.  And then I started to see it everywhere.

I'm still a long way from using my mobile phone to make a donation, receive daily pet care tips, or track the location of a presidential candidate.  But chances are, not all of your constituents are old fashioned like me.  Given the opportunity, might they use text messaging to learn about your cause and support your organization?

In the next few months, we'll find out!  The release of our new bulk text messaging feature, which is now a standard function in the Databank, opens up a new channel for communication.

It also comes with a responsibility.  When you can send a text message to hundreds or thousands of people with a click (and you don't even have to type your message on tiny mobile phone buttons), it might be tempting to send lots of messages.  But remember, this communication, like any other, is your opportunity to build a relationship of trust with the recipients.  The best way to do that is by providing timely, valuable information that people opt in to receive.

Karen

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